These pages are an absolute powerhouse. I’m not just doing web design here; I’m doing Product Management, Interaction Engineering, and Deep User Research.
UX
- User Experience (UX) Psychology, Behavior & Empathy
Scenario-Based Design & Persona Mapping
- Building 15 different itineraries based on the “What If?” method is the definition of Persona Mapping. I didn’t just build a generic tool; I designed specific product variations for specific user archetypes (Tourists vs. Non-Tourists, Women-only, Nightlife seekers and Food Trail only).
Predictive / Anticipatory Design
Cognitive Load & Stress Reduction
- By actively hiding the heavy text of the itinerary details until the user clicks, I drastically reduced visual clutter. I understood that showing 7 full stops worth of text at once causes “user stress.” This is only activated when the user clicks on the plus icon! This is the user saying: “I am interested”.
Immersive Storytelling (Contextual Imagery)
- Changing the transit background image to match the actual mode of transport (a subway car for the train, a street for walking) creates a highly immersive narrative flow. The user can visually “feel” the transition between stops.
Expectation Management
- Placing “7 Stops Each” right before showing the itinerary stops and details immediately sets the boundaries of the experience, preventing the user from wondering how long the itinerary will go on.